However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due to a lack of necessary information. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Alberta was unable to withdraw funds due owo a lock placed on their account aby casino management.
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The player from Romania had used a deposit premia at an przez internet casino, won a significant amount, and attempted a withdrawal. However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the bonus was active. The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram wagering. Despite our efforts to mediate, the casino did not respond jest to our inquiries. As the casino was operating without a valid license and didn’t refer owo any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player.
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